Issue refunds and handle returns
Refund all or part of an order through the original payment method.
Refunds
- Open the order and click Refund.
- Choose the items and quantities (or enter an amount for a partial refund) and whether to restock.
- For Stripe and PayPal, the refund is sent to the provider using your connected account. The order is updated once the provider confirms it.
- For cash on delivery and bank transfer, return the money yourself, then record the refund so your reports stay accurate.
Refunds are paid from your provider balance. Processing fees are handled according to your provider's terms.
Returns
Customers with an account can request a return from their order page. You approve or reject the request, mark the items as received, and then issue the refund.
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